Orange (News - Alert) Communications SA (Orange Switzerland) has selected iGATE to deliver a large transformation program in Switzerland. iGATE Corporation (iGATE) has been awarded a five-year contract to support Orange Switzerland’s mission to provide exceptional customer service and increased operational efficiency.
"iGATE stood out as the best choice to help us achieve our aim of delivering exceptional service to our customers with improved efficiency,” said Johan Hall, chief technology officer of Orange Switzerland, in a statement.
Hall said that beyond demonstrating their depth and IP-led capability, iGATE showed that they understood the company’s business requirements and responded with flexibility and innovation.
“We look forward to working together in the years ahead,” he said.
Derek Kemp, executive vice-president and head of Europe & Australia, iGATE, said that the company is excited to begin its partnership with a leading telecom provider.
“Backed by our innovative business model and global delivery capabilities, we look forward to partnering with Orange Switzerland to support and transform the way it serves its customers and manages its operations,” said Kemp.
He said that the company’s proven strength in the areas of enterprise solutions, infrastructure management and business intelligence will play a central role in delivering this success.
As part of the pact, iGATE will take responsibility for transforming and managing all enterprise systems, including ERP, business intelligence, infrastructure and data network & telephony services.
iGATE will also provide Infrastructure as a Service for Orange Switzerland and specific partners - as well as a multilingual service desk to monitor and report all vendor performance metrics.
Earlier in November, iGATE Corporation, the first Integrated Technology and Operations (iTOPS) company providing business outcomes-based solutions, had announced that it has secured a major contract with global financial services firm UBS AG.
UBS currently has a landscape with multiple technology systems and operations across multiple vendors supporting instrument reference data management. Under the terms of the contract, UBS will migrate towards a globally managed service for instrument reference data mastering across all asset classes, operated by iGATE.
iGATE will consolidate multiple technology systems onto the Markit Enterprise Data Management platform and transform the operations using its iTOPS framework.
Edited by Cassandra Tucker