Speech Technologies Featured Article
December 04, 2007
Envox Powers Apptera's Speech-Enabled, VoiceXML-Based 'In-Call' Solutions
Apptera, a provider of technology for mobile advertising, search & commerce, has selected Envox (News - Alert) OnDemand to power its "In-Call" solutions. Apptera will reportedly move its existing "In-Call" customers to Envox OnDemand and will use the solution for all of its customers in the future.
“We are very pleased that Apptera (News - Alert) has chosen Envox OnDemand to power its solutions,” said Mark D. Flanagan, president and CEO of Envox Worldwide in a statement.
Envox is confident that Apptera's customers will benefit greatly from the superior performance, carrier-grade reliability, and the time-to-market advantages that Envox OnDemand provides.
Envox explains that their Envox OnDemand is delivered on the carrier-grade network and facilities of VoltDelta (News - Alert), the provider of high performing directory assistance and operator services solutions.
Brad Schorer, senior vice president of strategic marketing and business development for Volt Delta Resources noted that Apptera has made a wise choice in selecting Envox OnDemand. He believes that Envox OnDemand is by far one of the best solutions on the market and expressed his company’s pride to be working with Envox to bring this solution to Apptera's customers.
Apptera's services are provided In-Call, at the exact moment a customer is interacting with a business over the phone, and are popular with companies that want to monetize their call traffic and automate many of the routine tasks of managing customer requests for information and order processing. All these Apptera's In-Call solutions are now available on Envox OnDemand.
Don Steul, VP of Products and Services for Apptera said in a statement that they moved their customers to Envox OnDemand because it met the performance, reliability and time-to-market standards that they require.
Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.