|[August 09, 2018]
Top Four Events on How to Deliver Exceptional Customer Engagement: Verint to Address Creating an Effortless Customer Experience and Using Data to Enhance the Customer Journey
Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™,
today announced a line-up of events taking place throughout the month
that focus on delivering exceptional customer engagement through
simplifying, modernizing and automating all touchpoints of the customer
August and September; Online Webinars
Verint's (News - Alert)
"Summer School" is back for another year with a line-up of speakers and
webinars. Experts will cover a variety of topics throughout August,
including Workforce Engagement, Intelligent Self-Service, Voice of the
Customer (VoC), and Fraud and Compliance-click here
to select from over 10, multi-lingual webinars and register for more
information on today's hot topics.
to Deliver an Effortless Customer Experience
August 9; CRMXchange
Carmit DiAndrea, VP, portfolio market
strategy, will speak at 1 p.m. ET on "How to Deliver an Effortless
Customer Experience." This webcast will discuss successful
effort-reduction best practices to build customer loyalty, by
proactively identifying the correct points in the customer journey that
require the most effort. Attendees can learn how successful
organizations build loyalty by helping people solve problems quickly and
easily, impement self-service solutions that guide customers to faster
resolutions, and produce agents who can assist customers most
Summer: Business Transformation Leaders Summit
San Diego, California
Brian Simpson, senior management
consultant, and Adam Campbell, consulting manager, will present "A
Data-driven Customer Experience Transformation Approach: Using Data to
Re-think the Customer Journey and Redesign Internal Processes" at 10:30
a.m. PDT on August 27. Attendees can learn how the process of journey
mapping and other customer experience fundamentals can be a powerful
asset to improve the impact of VoC data collection, project
prioritization, and change management for process improvement projects.
This session will discuss current CX trends and techniques and allow
participants time to create their own journey maps.
of the Customer: Bringing Value to Your Organization's Contact Center
30; Verint Webinar featuring Forrester (News - Alert)
Forrester's Kate Leggett, VP, principal analyst, and Verint's Tim
Whiting, VP, marketing, will present this webinar at 2 p.m. ET.
Attendees can learn how Voice of the Customer programs play an important
role in the contact center, empowering teams to create better customer
experiences, improve operational efficiencies and agent performance, and
ultimately drive revenue growth. This webinar will explore VoC data
sources, taking action on VoC data to improve the customer experience,
why combining VoC and operational data is key to positive business
outcomes, how a successful VoC program can impact culture, and more.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT)
is a global leader in Actionable Intelligence® solutions with
a focus on customer engagement optimization, security intelligence, and
fraud, risk and compliance. Today, over 10,000 organizations in more
than 180 countries-including over 85 percent of the Fortune 100-count on
intelligence from Verint solutions to make more informed, effective and
timely decisions. Learn more about how we're creating A Smarter World
with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly Report on
Form 10-Q for the quarter ended April 30, 2018, and other filings we
make with the SEC (News - Alert). The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT
IT, OPINIONLAB, ADTECH, TERROGENCE, SENSECY, VERBA, EG SOLUTIONS,
NXTERA, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS,
EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, SUNTECH, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180809005143/en/
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