Telecom Managed Services Market 2013-2018
NEW YORK, Feb. 20, 2013 /PRNewswire via COMTEX/ --
Reportlinker.com announces that a new market research report is available in its catalogue:
Telecom Managed Services Market 2013-2018
A trend that began about a decade ago for telecommunications network operators has accelerated in recent years. This trend, to outsource infrastructure as well as certain operational support to third party managed communications providers, is reaching a next stage in evolution. Historically, telecom operators have looked to service bureau providers for intermediation services, database services, and various OSS/BSS support. The more recent trend has been to outsource infrastructure as a service as a means of reducing Capital Expenditure (CapEx) and to use as negotiation leverage for improved pricing on next generation networks such as IP Multimedia Subsystem (IMS) and LTE infrastructure such as Voice over LTE (VoLTE).
Carriers' desire to cut Operating Expenses (OpEX) and CapEx has driven growth in the telecom outsourcing market by 4% CAGR and is expected to reach $76 billion by 2016. The top players such as Alcatel-Lucent, Ericsson, Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed services.
The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. This is a key development as network operators are poised to lose revenue and margins both do to marginalization of bearer services (voice and data both) and the need for value-added service (VAS) applications.
This research provides insights into the current and future state of telecom managed services with a view into the anticipated marketplace through 2018. This report provides the reader with an understanding of the telecom managed service market landscape including market direction, core deliverables, significant players, pricing analysis, cloud computing trends for managed service, cost-benefit advantages over self-managed solutions, and market positioning.
To complement this research, the purchaser of this report is entitled to also receive any (one) currently available Mind Commerce next generation telecom report at no additional charge. Company-wide license purchasers are entitled to up to three (3) currently available Mind Commerce next generation telecom and/or value added services reports at no additional charge.
Telecom network operatorsManaged services providersApplication developers and ASPNetwork integration companiesNetwork infrastructure providers
Companies in Report:
Alcatel-LucentAmdocs Ltd.AppleAricentInc. Atos Origin S.A BytemobileInc. Cisco Systems Inc. Ericsson HPHuawei Technologies Co. LtdIBM InfosysJuniper NetworksLG ElectronicsNeustar Nokia Siemens Networks Syniverse TNS
Table of Contents:
1.0 EXECUTIVE SUMMARY 5
2.0 INTRODUCTION 8
3.0 TYPES OF SERVICES PROVIDED BY THE TELECOM VENDOR 12
3.1 TECHNICAL SERVICES 133.2 PROFESSIONAL SERVICES 133.3 MANAGED SERVICES 13
4.0 AN OVERVIEW ON MANAGED SERVICE 14
4.1 MANAGED SERVICE PROVIDER (MSP) 144.2 REASONS FOR SHIFTING SOLUTION PROVIDERS TO MANAGED SERVICES MODELS 144.3 BENEFITS OF PROVIDING MANAGED SERVICE 154.4 BECOMING A MANAGED SERVICE PROVIDER 164.5 THE CORE DELIVERABLES OF A BASIC MANAGED SERVICES OFFERING 174.6 WHAT SHOULD BE INCLUDED IN A MANAGED SERVICES AGREEMENT 184.7 HOW TO PRICE MANAGED SERVICE PROVIDER (MSP) OFFERINGS 204.7.1 POPULAR PRICING MODEL 22
5.0 AN OVERVIEW FOR TELECOM SERVICE PROVIDERS 24
5.1 CHANGING TELECOMMUNICATIONS MARKETPLACE 245.2 MANAGED SERVICES BUSINESS MODELS 265.2.1 MANAGED SERVICES BUSINESS MODEL OPTIONS 275.3 BUILDING BUSINESS 305.4 MANAGED SERVICES DEMYSTIFIED - HOW TO BE BENEFITED 31
6.0 CURRENT TREND IN THE TELCO SECTOR -MANAGED SERVICES AND CLOUD COMPUTING 33
6.1 TELCOS CONTINUE TO RECOGNIZE THE NEED TO OFFER MANAGED SERVICES 336.2 TELECOM OUTSOURCING, MANAGED SERVICES A $76 BILLION OPPORTUNITY BY 2016 346.3 TELCOS ON TRACK TO SPEND $75 BILLION PER YEAR ON OUTSOURCED SERVICES BY 2016 366.4 MANAGED SERVICES REVENUE TO SURPASS INFRASTRUCTURE SALES FOR MAJOR TELECOM VENDORS, NEW REPORT FINDS 376.5 SHALL VENDORS CONTINUE TO PROVIDE MANAGED SERVICE 396.6 ALCATEL-LUCENT INVESTING $2.1 BILLION IN TO FUND RESTRUCTURING PROGRAM 406.7 ISSUES AND KEY CONCERNS FOR MANAGED SERVICES 406.8 CLOUD COMPUTING 42
7.0 THE COMPETITIVE PICTURE FOR MANAGED SERVICE 44
7.1 MANAGED SERVICE MARKET 447.1.1 ALCATEL-LUCENT 447.1.2 AMDOCS LTD. 467.1.3 ARICENT INC. 477.1.4 ATOS ORIGIN S.A 487.1.5 BYTEMOBILE INC. 507.1.6 CISCO SYSTEMS INC. 507.1.7 ERICSSON 517.1.8 HUAWEI TECHNOLOGIES CO. LTD 527.1.9 INFOSYS 537.1.10 NEUSTAR 557.1.11 NOKIA SIEMENS NETWORKS 567.1.12 SYNIVERSE 577.1.13 TNS 58
8.0 MANAGED SERVICE PROVIDER PLATFORM 59
8.1 EASE TO TRANSITION EXISTING CUSTOMERS TO MANAGED SERVICES 598.2 HOW CAN MANAGED SERVICES INCREASE SOLUTIONS AND SERVICES SALES 598.3 HOW MANAGED SERVICES CAN BE MARKETED 60
9.0 NEXT-GENERATION MANAGED SERVICES: THE KEY TO BUSINESS TRANSFORMATION 63
9.1 WHY BUSINESS TRANSFORMATION IS NECESSARY 639.1.1 THE AVAILABILITY OF AFFORDABLE BROADBAND 649.1.2 INCREASED DEMAND FOR THE HIGH-QUALITY, CONVERGED MULTIMEDIA SERVICES ENABLED BY UBIQUITOUS CONNECTIVITY 649.1.3 RELATIONSHIP BETWEEN COSTS AND REVENUES 649.2 KEY ELEMENTS OF NEXT-GENERATION MANAGED SERVICES 669.2.1 BUILD/OPERATE/MANAGE (BOM) FOR MOBILITY 679.2.2 MANAGED INFRASTRUCTURE 689.2.3 MANAGED END-TO-END SERVICES OPERATIONS 689.2.4 FULL OUTSOURCING 68
10.0 SELLING MANAGED SERVICES TO CLIENTS 70
10.1 UTILIZE EXPERT STATUS 7010.2 MANAGED SERVICES GENERATES PREDICTABLE REVENUE 71
11.0 CHOOSING RIGHT MANAGED SERVICES PROVIDER 72
12.0 CONCLUSIONS AND RECOMMENDATIONS 76
List of Graphs
Figure 1: Service Delivery Platform 11Figure 2: Network Complexity and Resource Allocation 26Figure 3: Hosted Applications 29Figure 4: Managed Services structured from a scope and reward perspective 32Figure 5: Managed Service Global Market by 2016 35Figure 6: Market dominated by four major players 35Figure 7: Service Providers to pay network equipment vendors $75B per year 36Figure 8: Positioning of Outsourcing/Managed Services Vendor 44Figure 9: Aricent's Managed Network Service 48Figure 10: Service provider challenges 63Figure 11: Managed Services Solutions are moving from network-centric to service-centric 67Figure 12: Managed Services Value Delivered 69Figure 13: A well-defined outsourcing model 73Figure 14: Outsourcing Model Governance Process 74
List of Tables
Table 1: Types of services provided 12
To order this report:Telecommunication_Services Industry: Telecom Managed Services Market 2013-2018
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