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Continuum Appoints Head of Global Service Delivery
BOSTON, MA, Dec 03, 2012 (MARKETWIRE via COMTEX) --
Continuum, a leading provider of remote monitoring and management
(RMM) and business continuity solutions, has named Rob Autor senior
vice president, global service delivery. Autor is responsible for
establishing new standards of service excellence at Continuum's
network operations center (NOC) and Service Desk through expanded
partner outreach and engagement, technology and process improvements,
expanded service offerings, and organizational development and
training. Autor's appointment brings an executive-level focus to
delivering consistently superior service for partners and their
customers, and helping Continuum's partners to differentiate their
offerings and increase profitability.
Autor has more than 25 years of operations and technology management
and consulting experience and has been responsible for large-scale IT
and business transformation initiatives. As executive vice president,
operations and technology at Sallie Mae, Autor led more than 5,000
employees in internal IT, global call center and processing
operations. Autor also served as Sallie Mae's chief information
officer, where he led the transformation of the IT division into a
high performance, ROI-oriented, customer-focused organization. His
experience includes management and consulting positions at Nellie Mae
(acquired by Sallie Mae), Towers Perrin and Price Waterhouse. During
his tenure at Sallie Mae, Autor was honored by Computerworld as one
of its Premier 100 IT Leaders, and Sallie Mae was ranked #20 by
Information Week in their Top 500 List of IT Innovators.
"Rob's extensive experience in IT and operations management, and his
proven ability to increase service levels, productivity and
efficiency in global support organizations will enable us to achieve
world-class service quality and customer satisfaction," said Michael
George, CEO, Continuum. "Many MSPs are finding it increasingly
difficult to attract and retain skilled technicians at competitive
wages amid the growing complexity of RMM, MDM and virtualization
technologies. We are elevating the value and impact of our NOC and
Service Desk to more effectively and efficiently support our
partners."
"We are thrilled to see that Continuum has stepped up its commitment
to service delivery excellence," said Denis Wilson, president, DWP
Information Architects. "Their NOC operation functions as an
extension of my team and has helped us double our business without
adding any technicians."
"My mission is to ensure that Continuum delivers consistently
excellent service to its partners and their customers, while
continuously expanding the portfolio of services we offer," said
Autor. "In combination, Continuum will enable its partners to compete
more effectively, while rapidly growing their bottom lines."
About Continuum
Continuum provides a leading SaaS-based managed
services platform that managed services providers (MSPs) use to
efficiently backup, monitor, troubleshoot, and maintain desktops,
servers and other endpoints for small and medium-sized businesses.
The comprehensive platform provides an intelligent remote monitoring
and management (RMM) solution, comprehensive 24 x 7 Service Desk and
an advanced backup and disaster recovery (BDR) offering branded
Continuum Vault -- all integrated with an industry-leading network
operations center (NOC), delivering a single, unified managed
services experience. The company currently employs more than 650
professionals worldwide, supports over 3,300 MSPs, and monitors
nearly 500,000 endpoints. The principal owner of Continuum is Summit
Partners (www.summitpartners.com), a Boston-based growth equity firm
that has raised more than $15 billion in assets. For more
information, please visit www.continuum.net.
For more information, contact:
Lynette Bohanan
CommCentric Solutions Inc.
813-727-0196
Email Contact
SOURCE: Continuum Managed Services
http://www2.marketwire.com/mw/emailprcntct id=D5DF32DED9D5A0F8
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