New Book Highlights Challenges of Assuring User Service Quality in the Cloud3/24/2014
- With seemingly "E"verything moving to the cloud, a significant amount of attention has been paid to what can, and should, be moved - when, where, why, how and by whom. However, not much has been written about the challenges associated with the actual user experience posed by moving information and apps from a dedicated resource to a shared one. After all, many of the benefits of cloud from scalability to availability to cost savings are rooted in increased sharing. However, with sharing comes the potential for service degradation caused by latency, packet loss, jitter and a host of other issues.