New Zealand's Chorus was formed in 2008 as part of the telecommunications organization that started in the country in 1881. Today it is a separate entity, and the largest telecommunications infrastructure company in the country that provides next generation communications for consumers and organizations of all sizes. As the company looks to advance the services it provides, it is extending the managed services agreement it signed with Nokia (News - Alert) in 2014 for another three years with the goal of improving customer experience, operational efficiency, and the quality of its national fixed line network.
With this agreement, Chorus is going to have more access to Nokia's global expertise in network management as well as the development Nokia is spearheading in 5G and the Internet of Things for next generation communications. Chorus will have end-to-end operations and network management from Nokia's Global Delivery Center in India to improve network availability, reduce the number of incidents while optimizing the costs, and prevent faults using performance data and proactive correlation of network events with real-time service management.
“Our decision to extend the existing agreement reflects our satisfaction with Nokia operations and support services. We need a partner that understands our business and can deliver simplicity over complexity, helping us launch innovative offerings to our partners and their customers while improving the overall reliability of our networks. Nokia has proven its capabilities to do that, so the extension was very straight forward,” said Ewen Powell, CTO at Chorus.
Since Chorus became a separate entity in 2011, Nokia has been working with the company to provide fixed access solutions, services and network operations support. So Chorus is familiar with Nokia's managed services.
The Nokia managed services platform has been in operation for more than 17 years, providing network and service operations in mobile, fixed, applications and IP domains for government, enterprise and telecommunication markets. It currently has more than 200 managed services contracts in mobile and fixed networks globally, with two out of three of these contracts being multi-vendor.
“This is an outstanding validation of our close, continuing collaboration with Chorus, one of Nokia's long-standing partners. This strategic project aligns with Nokia's global approach to operations and stands as a leading example for broadband service providers aspiring to best-practice management and enhancement of their networks,” said Ray Owen (News - Alert), head of Oceania at Nokia.
The managed services will give Chorus management resources to focus on its customers, make operational processes more cost-effective, and predict OPEX (News
) to reduce risk and improve budgeting as it continues to roll out next generation communications services for its customers in New Zealand.
Edited by Alicia Young