Because of the reliance on digital communications by consumers and organizations, the technology telecom operators deploy must have an uptime of 100 percent at all times. While this is not always possible because of human, mechanical and other technological errors as well as natural disasters that can disrupt services, fast access to critical information can give engineers a heads up before malfunctions are about to take place. The launch of the Nokia Multi-purpose Intuitive Knowledge Assistant (MIKA), a customized digital assistant, will introduce a new level of efficiency for telecom operators by giving engineers access to critical information much sooner with augmented intelligence.
Powered by the Nokia (News - Alert) AVA, a cognitive services platform offering readiness to manage a wide range of connected applications, it was designed to address the upcoming tens of billions of connections that will be part of the Internet of Things (IoT) ecosystem. As near 100 percent availability becomes the norm when managing devices and sensors for health monitoring, field operations, power generation, smart metering, automotive and for recreation, AVA will be able to support the network speed, accuracy and data processing that will be needed.
The MIKA solution is a digital assistant that will give engineers voice activated access to information with augmented intelligence and automated learning to access best practices.
As the first digital assistant specifically trained for the telecom industry, Nokia looks to give operators a solution that will utilize its workforce more efficiently by providing automated assistance to save time. According to the company, MIKA could give back engineers more than one hour per day by using the interactive UI and accessing the information and recommendations the digital assistant makes.
Using the Nokia AVA knowledge library, which is a repository of best practice gathered from Nokia projects around the world, MIKA combines its augmented intelligence with automated learning to provide access to the resources engineers need to make the best decisions.
“Finding the right information is a daily challenge for telco engineers tasked with boosting network quality. MIKA taps into the power of the Nokia AVA platform to provide quick and accurate answers, avoiding time wasted on fruitless searches. MIKA is customized to support the specific needs of telecoms, and can deliver recommendations based on experience from networks around the world,” said Igor Leprince, head of Global Services at Nokia.
This will be integrated along with Predictive Repair, a Nokia AVA-powered service that is capable of forecasting potential hardware failures up to 14 days in advance.
Predictive Repair works in conjunction with MIKA to improve network quality and lower costs by predicting hardware failures and making recommended replacements with 95 percent accuracy so operators can improve network qualities while lowering costs. According to Nokia, Predictive Repair is the first service of its type in the telecommunications industry.
Edited by Alicia Young