Telecommunications service provider Globe Telecom (News - Alert) offers mobile- and fixed-line service and broadband connections to millions of consumers and businesses in the Philippines. It has, in recent years, added service for mobile payment processing and has partnered with prominent communications software developers to bring the best customer service to its clients.
Its latest partnerships have landed and seek to improve the 4G mobile speeds Globe offers throughout the Philippines. It has now inked a five-year deal with Huawei, Nokia (News - Alert), and Wuhan to make that possible. Although the official brief did not mention the exact scope of this partnership, coverage at Wazzup Pilipinas speculates that the $750 million deal could allow Globe to expand to as many as 4,600 sites across the country. The depth of this partnership should be enough to impact areas of the country that only receive 3G mobile while also increasing LTE (News - Alert) coverage and the reach of company-sponsored Wi-Fi.
The total budget to upgrade those facilities this year, it was reported, is expected to reach $1 billion. Furthermore, previous company reports have noted that its mobile Internet expansion should receive $300 million this year. A separate October statement confirmed that Globe plans to spend $2 billion over the next five years as it attempts to reach 20,000 villages with fiber.
The underlying tone of this signing is, of course, positive. That mood received a boost from it having the occasion of being completed before Philippines President Rodrigo Duterte, who was on visit to China this past week.
The expansion of mobile and fiber throughout the Philippines should do as much to help business as it can to help consumers. Globe’s 2014 launch of its mobile payment processing hardware, called Globe Charge, intended to boost the efficacy of small and medium-size businesses. TMC (News - Alert) reported at the time that it worked in a manner similar to Square, with a card reader that could read credit and debit cards. At launch, it connected to Google (News - Alert) Wallet, was available for Android, and had plans for an iOS version.
Globe has also begun using the NICE customer satisfaction software, Total Voice of the Customer. The NICE product reaches into seven of Globe’s physical locations, including contact centers and retail stores. It allows customer service agents to interact with inbound callers and make their own outbound calls. Further, it also allows patrons to complete self-service actions.
All the above intends to make it easier for existing customers to make the most of their connections – mobile or fixed – and for those patrons and potential customers to reach Globe agents without hassle. The latest signing with the aforementioned Asia Pacific telecommunications heavyweights underscores Globe’s commitment to that ideal. The next five years could see a significant boost in the quality and types of services businesses and individuals are able to access throughout their shared home.
Edited by Alicia Young