An ounce of prevention is worth a pound of cure, as the old saying goes.
That idea extends beyond just medicine; it is no less true for technology in the field, where malfunctions and hardware failures can translate into lost revenue.
Machine-to-machine (M2M) technology promises many benefits to businesses and the world at large, and one of those benefits is the ability to better diagnose problems before they arise.
“We’re looking at analytics,” Ellis Lindsay, vice president of strategy in the Americas for Alcatel-Lucent, told TMCnet during ITEXPO (News - Alert) Miami this past January. “What business processes are working? What is not? How do you optimize those over time to be more predictive in what you’re doing?”
M2M can help, because it can provide data points for any device connected to the network. This can then help businesses and application developers discover how devices are actually performing in the field, and suggest when equipment might fail.
“It is about recognizing that there is a trend, whether a device or type of software, or service, and making those changes or delivering some sort of notification to the application provider that says that this particular piece of hardware has been in the field for X number of years, and we’re seeing them historically fail at this point,” he said. “So, you might want to send somebody out and update that hardware before there’s a problem.”
Alcatel-Lucent (News - Alert) has developed a platform that providers can leverage to use M2M for this purpose, creating a new revenue stream.
“What our platform enables is the management and diagnostics of those devices and services so you can actually figure out if there is a problem, what is it, and actually take that proactive resolution,” he said.
M2M also can cut costs in many cases, because with M2M there can be software solutions pushed to devices instead of needing to send technicians to the field. This will be a powerful change agent in the years ahead.
“Anything that is network-connected, whether a standards-based interface or a proprietary interface, if we can talk to it we can bring that device information into that business logic to figure out where there is a problem and what has to change in order to improve the service,” noted Lindsay.
The future is bring not just for companies that leverage M2M, but also for the network providers who support the M2M revolution.
Edited by Cassandra Tucker