We all are aware that the long-anticipated promise of convergence has given way to the reality that networks, be they enterprise or service provider, are in fact converging at a rapid pace and transforming to being all IP. And, whether it is the big trends like cloud, virtualization or the accelerating move to what has been termed the “Mobile Enterprise,” the increased move to next generation capabilities as it impacts enterprise customers presents profound challenges.
It also offers the prospects of improved operational efficiencies and the ability to provide compelling customer experiences. That said, at the heart of IT’s abilities to provide and control all stakeholders seamless and economical ways to interact are the underlying technologies that can improve internal and external collaboration. In a real time world, agile and extensible collaboration capabilities are in a word, “essential.”
The mobility piece for providing an enhanced and secure collaboration environment, as impacted by the requirement to interact with public, private and hybrid clouds which end users are tapping into on their smart devices with or IT’s permission without (the ominous “Shadow IT phenomena”), is putting a sense of urgency on rethinking how this can be accomplished.
The goal is for IT, struggling to have better visibility, context awareness, and control without sacrificing user needs to access in real time what they need to perform, to have the best tools for the job. The objective is finding a way to provide a common service for their associates with a single identity across multiple devices and systems.
Interestingly, there is a radical new approach available that addresses these issues. It combines technologies originally designed for large carriers with a web services delivery model with open interfaces and APIs that allows applications to consume a common set of infrastructure services at whatever level of sophistication necessary. Common session management allows it to drive a service context across a wide set of enterprise services, benefitting both employee and B2C communications.
Alcatel-Lucent is advocating this new approach, and leveraging its expertise in the area of IMS (IP Multimedia Subsystem (News - Alert)) as foundational for helping enterprises adapt to a rapidly changing world. Developed for service providers, IMS is an architectural framework for delivering IP multimedia services that enables access of multimedia and voice applications from wireless and wireline terminals, i.e., is a core enabler of fixed-mobile convergence. This approach really is different and potentially a game-changer for enterprise It professionals.
For those attending ITEXPO next week in Miami, and I hope you are planning to do so since it is a terrific opportunity to obtain industry knowledge, network and get out of the cold, I wanted to draw your attention to the fact that getting enterprise collaboration right is such a high profile concern that a keynote session on the subject will be held at 9:00 AM ET on Thursday, January 30, featuring Cassidy Shield, VP of IP Platforms Marketing - Alcatel Lucent (News - Alert).
In this featured session, Real Time Collaboration for Enterprise IP Networks, Shield will discuss the business and technology environment that is affecting large enterprises today, and how an IMS approach can create major business process efficiencies and huge cost savings. It will also touch on the coming major disruption to the traditional large enterprise vendor market that this technology will stimulate.
I hope to see you there.
Edited by Cassandra Tucker