Telchemy’s (News - Alert) VQmon/EP will be available as a standard feature in Polycom VVX 500, VVX 600 and VVX 1500 series of IP phones, which will now let every call’s statistics collect and get recorded by Telchemy’s SQmediator.
Providers are stated to be equipped with the means to cost-effectively monitor VoIP performance in IP phones through the combined prowess of Polycom (News - Alert) VVX and SoundPoint IP phones with VQmon, and the SQmediator performance management application.
According to Telchemy, VQmon/EP monitors voice calls and produces call quality estimates and detects packet loss and jitter buffer discard events, extracts key information from DSP software, and produces real-time call quality scores and diagnostic data.
Polycom’s VVX business media phones provide a unified voice and video communication experience for executives and knowledge workers in organizations of all sizes. Blending the company’s audio and video technology with industrial designs and user interfaces, these business media phones are capable of improving productivity by simplifying communication processes and business workflows.
The VQmon/EP integrated into the Polycom VVX series of IP phones will be utilized in carrying out live call quality analysis for narrowband and wideband VoIP calls, though which a large quantity of diagnostic data can be received. These diagnostic reports will then be passed onto the SQmediator from the phones where real-time correlation with customer or location is conducted.
SQmediator also supports rapid problem detection and drill-down through its intuitive Web browser-based dashboard.
Alan Clark (News - Alert), CEO at Telchemy, commented, “Voice services are a mission critical application for many businesses and we welcome the deeper relationship with Polycom as their strong history in delivering high quality audio and conferencing products combined with Telchemy’s performance management technology provides a solid and proven solution for the Enterprise and Service Provider.”
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Braden Becker