PALYJA Indonesia Implements Oracle Utilities Customer Care and Billing Solution for Faster Billing, Collections and Improved Customer Service
Apr 10, 2012 (M2 PRESSWIRE via COMTEX) --
Redwood Shores, California
Jakarta public water operator PT PAM Lyonnaise Jaya (PALYJA) has implemented Oracle Utilities Customer Care and Billing to help comply with regulatory reporting requirements and for a more extensive audit control.
Oracle Utilities Customer Care and Billing manages 15 PALYJA cash points, 13 bank payment centers and 224 online banking pay points (PPOB). The solution enables accuracy of PALYJA's customer billing system -- especially on-time delivery of bills.
Since deployment of the billing application, Oracle Utilities Customer Care and Billing has enabled PALYJA to improve internal data integration and reliability to help PALYJA meet growing demand. This includes 110 percent growth in customers since the establishment of the company in 1998.
With the new system, customer payment data is available in real time at PALYJA cash points and makes payment collection more efficient and convenient. With the assistance of Oracle Utilities Customer Care and Billing, PALYJA is looking forward to becoming a preferred water service provider in Indonesia by adding value for all stakeholders and striving for complete customer satisfaction.
"Quality of service is essential in maintaining customer loyalty and maintaining competitiveness. Oracle Utilities Customer Care and Billing has enabled PALYJA to improve business efficiency and bill customers faster and with greater accuracy. Oracle Customer Care and Billing helps us ensure that all contractual obligations and regulatory requirements are met. This has significantly improved our business processes," said Philippe Folliasson, President Director of PT PAM Lyonnaise Jaya.
"We are pleased PALYJA selected Oracle to meet their business needs. Oracle Customer Care and Billing has helped PALYJA streamline their billing operations enabling them to deliver a more reliable and responsive customer service experience. As a leading technology company, Oracle provides end-to-end business solutions that can meet high levels of customer demand and volume," said Rodger Smith, Senior Vice President and General Manager, Oracle Utilities.
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About Oracle Utilities
Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit www.oracle.com/goto/utilities .
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com .
About Oracle in Industries
Oracle industry solutions leverage the company's best-in-class portfolio of products to address complex business processes relevant to utilities, helping speed time to market, reduce costs, and gain a competitive edge.
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Candice van der Laan
O'Keeffe & Company
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